Refund and Returns Policy

Effective Date: January 2, 2025

1. Overview

At AeropulsePC.com, we are committed to ensuring your satisfaction with our luxury wristwatches. If, for any reason, you are not completely satisfied with your purchase, our Refund and Returns Policy provides guidelines to facilitate a smooth return or exchange process.

2. Eligibility for Returns

To qualify for a return, please ensure that:

  • Return Window: The item is returned within 30 days from the date of delivery.

  • Condition: The watch is unworn, unaltered, and in its original condition, including all protective stickers, tags, and accessories.

  • Packaging: The product is returned with its original packaging, manuals, warranty cards, and any other materials included at the time of purchase.

Items that show signs of wear, damage, or alteration may not be eligible for a refund or exchange.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or Personalized Items: Watches that have been engraved, resized, or otherwise customized at your request.

  • Final Sale Items: Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.

4. Return Process

To initiate a return:

  • Contact Us: Email our customer service team at info@aeropulsepc.com or call us at (972) 539-2937 to request a Return Merchandise Authorization (RMA) number. Please provide your order number, the item(s) you wish to return, and the reason for the return.

  • Prepare the Package: Securely pack the watch in its original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the shipping box.

  • Shipping: Ship the package to the address provided by our customer service team. We recommend using a trackable and insured shipping method to ensure the safe return of the item. Return shipping costs are the responsibility of the customer, except in cases where the item is defective or we have made an error.

5. Inspection and Refunds

Upon receiving your returned item, our team will:

  • Inspect the Item: Verify that the watch is in its original, unworn condition with all original packaging and accessories.

  • Processing Refunds: If the return is approved, we will process your refund to the original payment method within 7-10 business days. Please note that original shipping charges are non-refundable.

  • Partial Refunds: If the item is not returned in its original condition, or if there are missing components, a partial refund may be issued at our discretion.

6. Exchanges

If you wish to exchange your purchase for a different model or style:

  • Initiate an Exchange: Contact our customer service team to discuss the desired exchange.

  • Return the Original Item: Follow the return process outlined above.

  • Place a New Order: Once the original item is received and inspected, you may place a new order for the desired item.

7. Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Contact Us Immediately: Within 7 days of delivery, reach out to our customer service team with details and, if possible, photographs of the issue.

  • Return Shipping: For defective or incorrect items, we will provide a prepaid return shipping label.

  • Resolution: Upon receipt and verification of the defect or error, we will offer a replacement, exchange, or full refund, including original shipping costs.

8. International Returns

For international orders:

  • Return Shipping Costs: Customers are responsible for return shipping costs, including any customs duties or taxes.

  • Customs Declarations: Clearly mark the package as “Returned Goods” to avoid additional customs fees.

9. Contact Information

For any questions or assistance regarding returns, please contact us:

  • Email: info@aeropulsepc.com

  • Phone: (972) 539-2937

  • Address: 2333 Red Maple Rd, Flower Mound, Texas (TX), United States